FAQs
FAQ
Order & Payment
Once you’ve completed your purchase, we will send you an Order Confirmation email.
Please check your spam or junk folder if you cannot find it. If you still need help, contact us at:
Unfortunately, orders cannot be changed or cancelled once placed.
If there is an issue with your order, please contact us within 14 days of delivery.
We accept major payment methods including:
- Visa
- MasterCard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Klarna
- AliPay
Shipping
Shipping fees and delivery times depend on your location and selected shipping method.
Please refer to our Shipping Policy page for detailed information.
Yes, we ship worldwide.
Customs duties and taxes may apply depending on your country. These charges are determined by your local customs authority.
Returns
To start a return, please contact us within the return period.
Email: tianshanMedia@gmail.com
Personalised or customised items are non-refundable unless faulty or incorrect.
Warranty & Care
Store jewellery separately in a cool, dry place and avoid direct contact with water or chemicals.
Yes, we offer warranty coverage for manufacturing defects.
Product Sizing
Please refer to our Ring Size Guide for detailed measuring instructions.